FAQ

How do I log in?

You log into XOIP using your registered email address and your password.  If you do not know your password, click the forgot password link below the login box.

How do I change my settings?
You may change your settings on the account tab. Changes will take up to 5 minutes to become active.

How do I change my email address?

Change your login email address on the account tab, under My Account.

Each XOIP number may send to a separate email address, select XOIP Number Settings and the number in question to amend.

How do I change my welcome message?
- Call your own XOIP number
- While the welcome message is being played, press *
- Key in your 4 or 5 number PIN code when you are asked for your ‘password’.
- Press 3 to record your ‘unavailable message’
- Speak in your unavailable message.
- Press # to end the recording.

After this, press
- 1 to accept the recording
- 2 to listen to your recording
- 3 to re-record your recording

Can I upgrade my XOIP basic number to a XOIP plus number?
It is not possible to upgrade a basic number to a plus number. As it is possible to have more than one XOIP number, you are free to register for a basic and a plus number. This can be done with no cost to you.

Can I have a Belgium XOIP number?
The XOIP service is only available via Dutch 084/ 087 numbers.

Can I forward my international phone to my XOIP number?
Currently, XOIP is only available via Dutch 084/ 087 numbers. NB. For situations where it is critical to have international traffic landed on your XOIP number, we recommend obtaining a local Dutch telephone number (e.g. a 020 number for Amsterdam), and forwarding that number to your XOIP number. This is because some small overseas telecom provides do not forward traffic to 084/ 087 numbers. For more information, see forwarding.

Can I have multiple XOIP numbers?
It is possible to have multiple XOIP numbers. For example, you can have a basic and a plus number. You may add and remove numbers at any time.

Can I receive SMS notification when I receive voice and fax messages?
SMS is not part of the XOIP service.

How can I send faxes with credits?

You may upload fax credits by calling 0900 0401 349.  Alternatively, contact the helpdesk, and we will assist you with a money transfer.

How do I change the voice on the phone to Dutch / English?
You may do this by selecting your XOIP number from the account tab.

XOIP asks the caller to leave a message after the tone. How do I switch this off?
Go to account, select XOIP Number Settings, select the number in question, change your XOIP number to 'fax only'.

How can I forward calls to my XOIP number to my telephone?
Go to account tab.  Select XOIP Number Settings, and choose your XOIP number.  In the section, forwarding, choose 'yes' and fill in the number you want your calls forwarded to. For XOIP basic it is only possible to forward calls to Dutch land lines.  For XOIP plus, calls can be forwarded to Dutch local and mobile numbers.

Does XOIP accept faxes from all fax machines?
In situations where it is critical that your XOIP number accepts faxes correctly 100% of the time from all fax machines, especially from older fax machines, we recommend that you set your number to fax only and subscribe for a separate number for voicemail. 

Sometimes faxes are sent as .wav files containing a set of beeps. What is going on?
In certain circumstances, with very old fax machines, XOIP can recognise incoming fax messages as voice messages. If this happens to you, we suggest to set your number to fax-only, and sign up for a seperate XOIP number. If this happens, the sender will receive an error message, and will know that the fax was not sent. The problem can be solved by setting your fax number to fax-only, while you can sign up for a separate XOIP number to receive voicemails.